WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our Redmond-based client is looking for a Support Engineer a remote based position.

Here’s some insight of our clients team:

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of clients products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As a Support Engineer focused on High Performance Computing (HPC) environments, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our development team.

• Build business relationships with key customer contacts and Technical Account Managers that enhance trust
• Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform
• Collaborate with Engineering as well as HPC platform groups effectively
• Respond to and resolve critical customer issues
• Develop tools and scripts to automate troubleshooting activities
• Test and vet new technology in support of Azure HPC efforts
• Contribute to internal and external documentation regarding HPCng system software and internet directory services software

• Must have 10+ years' experience in a technical support role
• Customer Support: Provide timely and effective technical support to customers using Microsoft Defender for Cloud, Sentinel and more, resolving their queries and issues through various communication channels.
• Troubleshooting: Diagnose and troubleshoot complex technical issues related to Defender for Cloud and Sentinel deployments, including investigating security alerts, configuration problems, and integration issues.
• Minimum10 years' experience with Solution Implementation: Guide customers through the implementation and configuration of Defender for Cloud and Sentinel, ensuring optimal utilization and alignment with security best practices.
• Minimum10 years' experience with Product Education: Educate customers on the features, functionalities, and best practices of Defender for Cloud and Sentinel, empowering them to maximize the value of their investment in Microsoft security solutions.
• Minimum10 years' experience with Collaboration: Collaborate closely with cross-functional teams including product engineering, research, and development to escalate and resolve complex technical issues, and provide feedback for product improvement.
• Documentation: Maintain accurate records of customer interactions, technical solutions provided, and product-related documentation to facilitate knowledge sharing and continuous improvement.
• Should have experience supporting HPC in a Linux environment
• Adaptability, flexibility, and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside.
• Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
• Strong troubleshooting skills of complex technical issues involving multiple technologies.

Preferred Qualifications:

• Familiarity with HPC schedulers
• Familiarity with MPI libraries and programming
• Experience administering Linux (boot process, file systems, network device, and protocol configuration)
• Cloud Core Platform (Compute, Storage)
• Familiarity with Security and OS Internals concepts (Linux and/or Windows )
• Understanding of Virtualization concepts and virtual system administration
• Managing HPC clusters on-premises or on Cloud
• In-depth knowledge of TCP/IP networking and related protocol, InfiniBand
• Programing skills in scripting languages like python, bash, ruby.
• Understand foundation and background in Microsoft products and technologies
• Programming skills in C, C++.
• Familiarity with HPC schedulers
• Familiarity with MPI libraries and programming
• Experience administering Linux (boot process, file systems, network device, and protocol configuration)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, and LDAP
• Understand hierarchical file systems, including high performance parallel storage, and HPC cache
• Familiarity with HPC Pack
• BS or higher in computer science or engineering

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $45/hr-49/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday). 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.