WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our Redmond-based client is looking for a Support Engineer a remote based position.

• Working on customer problem tickets on daily basis and using Phone OR email as contact methods.
• Provide technical support for complex product issues, including escalated issues, to end-users, developers, and corporate customers.
• Communicate effectively with customers via telephone, written correspondence, and electronic media.
• Work independently with limited supervision.
• Demonstrate the ability to learn new technologies/products and independently research undocumented processes and issues.

• Must have 2+ years’ experience with Microsoft Endpoint Configuration Manager (formerly Systems Center Configuration Manager, SCCM, or ConfigMgr).
• Must have 2+ years of actual experience troubleshooting.
• Must have 2+ years’ experience with Windows Server.
• Must have 2+ years’ experience & strong Customer Service Skills.
• Experience with Microsoft Endpoint Configuration Manager (MECM, SCCM, or ConfigMgr), Windows Server Update Services (WSUS), Windows Servers, and knowledge of Intune and Co-Management.
• Exceptional problem-solving and communication skills, both spoken and written English.
• Must have 2+ years of strong technical troubleshooting experience with demonstrated problem-solving skills.
• Must have 2+ years of industry experience in technical customer support.
• Should ahve familiarity with SQL Database concepts, SQL Profiler, Active Directory concepts such as Kerberos, LDAP, Sites, and Security Groups.
• General knowledge in ConfigMgr site server, site roles, site component configuration: including Central, Primary and Secondary sites, Distribution Points, Discovery methods, boundaries, Application Model, software update management, client operations and installation.
• Experience with installing sites, WSUS, Software Updates Management, Operating System Deployment, and Software Distribution.
• Advanced skills in troubleshooting, communication, self-starter and collaboration.

Preferred Qualifications:

• Experience in enterprise customer service environments.
• Proven capability to learn new technologies/products and capable of independently researching undocumented processes and issues.
• Need keen and good learners that are passionate about the industry.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $35/hr-37/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday). 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.