WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:

Our client is looking for a Senior Customer Success Manager focused on driving business growth for some of the most influential sellers on the company. In this role, you will be in charge of building and executing strategic joint business plans with your Selling Partners, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. This position is an individual contributor role and will not be managing employees.

Needs to work Onsite 2-3 days Onsite. 

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
• Build strong relationships with your Selling Partners; be a trusted advisor and the single Point of contact for their issues, questions, requests, escalations, and concerns.
• Identify, quantify, and define feature enhancements and new products to improve the products based on customer feedback, data analysis, and feature gaps with competitive products.
• Perform additional duties as assigned.

• 4+ years professional experience with a focus in relationship management and negotiation skills.
• Experience in account management, sales, sales operations, marketing, buying, or customer service.
• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.
• Advanced English level. 
• Strong written and verbal communication skills.

PREFERRED QUALIFICATIONS:

• E-commerce experience preferred
• Program management and Scrum experience

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.