Beyondsoft Consulting

Support Engineer

Job Locations US-NC-Charlotte
Job ID
2020-6723
# of Openings
1

Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

 

The Support Engineer will be responsible to cover the need of growing users of the product.

Responsibilities

Responsibilities:

  • Acts as the final point of escalation and resolution for technical support.
  • Provides advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues.
  • Provides support via telephone, written correspondence, and electronic media.
  • May act as technical lead and provide technical training, coaching, and mentoring to other engineers.
  • May provide limited consulting to internal or external customers. May research technical documents and feature lists.

Qualifications

Qualifications:

  • 2+ years of Experience with customer service: understand customer need/ questions and clear in communication over the phone
  • Experience with Azure DevOps
  • Programming experience: understanding technical terms, development tools and development cycle
  • Ability to identify problems, track bugs, report omit progress, maintain products.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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