Beyondsoft Consulting

  • Customer Support Engineer

    Job Locations US-WA-Redmond
    Job ID
    2018-5741
    # of Openings
    1
  • Overview

    Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

     

    Beyondsoft is seeking an experienced and passionate Support Engineer for our client in Redmond, WA. In this role, you will help resolve deep customer technical issues and act as the final point of resolution for technical support.

     

    Responsibilities

    Responsibilities:

    • Provide advanced technical support to developers, corporate customers and end users for complex products,
    • Troubleshoot and document problem resolution for escalated customer issues
    • Provide support via telephone, written correspondence, and electronic media
    • May act as technical lead and provide technical training, coaching, and mentoring to other engineers
    • May provide limited consulting to internal or external customers
    • May research technical documents and feature lists

     

    Qualifications

    Qualifications:

     

    • Proven work experience as a Support Engineer or simliar role
    • Excellent problem solving and communication skills
    • Client-facing experience (excellent phone manner)
    • Ability to provde step-by-step technical help, both written and verbal
    • Firm grasp of how the web works, networking and software products 
    • BS degree in Information Technology, Computer Science or relevant field

     

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

     

     

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