Beyondsoft Consulting

  • Support Engineer 3

    Job Locations US-WA-Redmond
    Job ID
    2018-5711
    # of Openings
    1
  • Overview

    Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

     

    We are looking for a candidate who has a passion for working with peers and customers to help resolve deep customer technical issues on the company, Third Party, and Open Source technologies. We are the cutting edge of our tech space in the cloud.

    Responsibilities

    Responsibilities:

    • Act as the final point of escalation and resolution for technical support
    • Provide advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
    • Provide support via telephone, written correspondence, and electronic media
    • May act as technical lead and provide technical training, coaching, and mentoring to other engineers
    • May provide limited consulting to internal or external customers
    • May research technical documents and feature lists

    Qualifications

    Qualifications:

    • 3 + years of experience in software development, consulting or support with a strong emphasis on Client, Server and Development products and technologies.
    • Deep understanding of application lifecycle and agile development principals.
    • Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
    • Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
    • An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
    • Outstanding problem-solving, troubleshooting and application debugging capabilitie
    • Ability and willingness to quickly ramp up on multiple technology areas as needed
    • Technical Expertise (Required in one or more of each area) in Cloud (Visual Studio Team Services, Azure, Amazon web services, iCloud), Windows Desktop Development, Web Development, Game, or Phone
    • BS in Computer Science, or related degree, or 3-4 years of equivalent experience.

     

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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