Beyondsoft Consulting

  • Customer Service Representative

    Job Locations US-WA-Redmond
    Job ID
    2018-5710
    # of Openings
    4
  • Overview

    Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

    Responsibilities

    Responsibilities:

    • Candidates will be working with customer facing cases.
    • These candidates will be working to resolve the customer issues and working with a high volume of cases on a day to day.
    • Candidates will need to follow up and follow through with the cases and the customers.
    • There will be escalations that will need to be resolved as well.
    • These roles will be working directly with customers and account managers.
    • Candidates will be working on more transactional type cases.
    • These candidates will not be working directly with customers but will be taking a high-volume amount of cases.
    • There will be established guidelines to follow for these roles.

    Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via phone and electronic case transfers.

     

    Responsibilities include using Clarify, Internet, and other internal resources to collect information to verify eligibility for support, summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries, efficiently resolving and closing cases and ensuring complete case documentation for all support issues and meeting defined response and quality goals and properly sets and manages customer expectations.

    Qualifications

    Qualifications:

    • 3+5 years of experience for this role are required. This experience should be working with escalations and issue resolution.
    • Strong Communication skills
    • Experience working with multiple deliverables and escalations at once – strong analytical skills
    • Experience with customer facing roles.

     

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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