Beyondsoft Consulting

  • Customer Service Representative

    Job Locations US-WA-Bellevue
    Job ID
    2018-5673
    # of Openings
    1
  • Overview

    Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

     

    Responsibilities

    Responsibilities:

    • Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via phone and electronic case transfers
    • Responsibilities include using Clarify, Internet, and other internal resources to collect information.
    • Responsible for verifying eligibility for support, summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries
    • Resolve and close cases and ensuring complete case documentation for all support issues
    • Meet defined response and quality goals and properly sets and manages customer expectations

    Qualifications

    Qualifications:

    • 2+ years of experience supporting escalations and issue resolution
    • Good communication skills and time management
    • Strong analytical skills and ability to be able to think on the fly to resolve escalation issues
    • Ideal candidates will have experience working with Azure, in a supporting environment

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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