Beyondsoft Consulting

  • Client Support Specialist (2 Junior HCs)

    Job Locations US-WA-Redmond
    Job ID
    2018-5573
    # of Openings
    2
  • Overview

    Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

     

    Responsibilities

    Responsibilities:

    • Support an Enterprise Client and their customers through email as well as a ticketing system
    • Resolve customer tickets in a professional and efficient manner
    • Continuously evaluate new solutions to improve customer experience and process efficiency
    • Share best practices and make recommendations for process improvements
    • Collaborate with team members on best practices and lessons learned

    Qualifications

    Qualifications:

    • High level of customer services and ability to build solutions is key
    • Excellent verbal and written communication skills are musts
    • Experience working in an enterprise environment
    • Ability to work independently and act with independent judgement
    • Ideal candidates will be able to take an idea, run with it and execute while communicating their progress
    • Excellent experience working with customers, ideally supporting customers through a ticketing system 
    • Knowledge of Project Management process
    • Excellent time management, prioritizing and multi-tasking abilities
    • A high degree of accuracy and attention to detail
    • Knowledge of Azure or other cloud services is a plus

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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