Beyondsoft Consulting

  • Part-time IT Helpdesk Specialist - Contract or Intern

    Job Locations US-WA-Bellevue
    Job ID
    2018-5218
    # of Openings
    1
  • Overview

    Beyondsoft is a leading global IT consulting and outsourcing services firm. Our breadth of capabilities includes Solutions in the area of Cloud, Data analytics, Globalization, to QA and Testing. We’re fortunate to have partnerships with many Fortune 500 companies, across 12 verticals from high tech to finance. Beyondsoft has a 20+ year company history, with 30 delivery sites across continents for a truly global presence.

     

     

    This is Part-time (20 hours a week), 3-6 month contract or internship; $16-20/hour depending on experience. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to tickets, runs diagnostic programs, isolates problem, and determines and implements solution.

    Responsibilities

    Primary responsibilities

    • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
    • Respond to tickets using ticketing system.
    • Train computer users.
    • Maintain daily performance of computer systems.
    • Respond to email messages for customers seeking help.
    • Ask questions to determine nature of problem.
    • Walk customer through problem-solving process.
    • Install, modify, and repair computer hardware and software.
    • Clean up computers.
    • Run diagnostic programs to resolve problems.
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
    • Install computer peripherals for users.
    • Follow up with customers to ensure issue has been resolved.
    • Gain feedback from customers about computer usage.
    • Run reports to determine malfunctions that continue to occur

    Qualifications

    • Proven working experience in providing help desk support
    • Proficiency in English
    • Manage and track tickets in our ticketing system
    • Working knowledge of help desk software and hardware
    • Strong communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Customer service orientation
    • Associate degree in Information Technology or related

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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