Beyondsoft Consulting

  • Support Engineer 3

    Job Locations US-NC-Charlotte
    Job ID
    2018-5002
    # of Openings
    9
  • Overview

    Beyondsoft is a global IT Consulting, Solutions and Services provider. Founded in 1995 and headquartered in Beijing, China, Beyondsoft has over 30 nationwide offices, R&D bases and delivery centers, as well as facilities in United States, Japan, India, Canada and Singapore. Beyondsoft is now focusing on using emerging, disruptive technologies, like cloud, mobility, big data and analytics, to provide powerful solutions and products for clients in a wide range of industries including: high-tech, eCommerce, finance, automobile, retail, logistics, energy, manufacturing, healthcare, telecommunications, media & entertainment, and travel.

    Responsibilities

    • To represent the company with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing products and technologies.
    • To demonstrate customer engagement skills, managing customer needs directly.
    • To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management.
    • To thrive in a fast-paced, dynamic environment.
    • To be flexible with your schedule as hours will be based on business needs.
    • To be able to multi-task and yet deliver results consistently.
    • To be a Self-starter with a strong bias for action.
    • To be able to articulate potentially complex technical problems in a simple way
    • To provide constructive feedback and new ideas that will potentially add to team’s success.
    • To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot.
    • To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.

    To constantly be available for case assignment and initial response as per Microsoft support case management standards.

    Qualifications

     

    • 3+ years of Level3 support experience in Exchange Server versions (2010, 2013, 2016) in addition to strong demonstrated knowledge in Microsoft products like Outlook, TMG, IIS and Windows servers.
    • 1+ year of experience for collecting, reading and analyzing network traces and product log files.
    • 1+ year experience applying a logical and methodical approach for problem solving.
    • Strong troubleshooting skills and technical experience in Networking/DNS and Active Directory.

     

    Preferred Technical skillset required:

    • Experience supporting Exchange in Office365 hybrid deployments.
    • Experience deploying and supporting system integrations to Microsoft products.

     

    Top 3 must-have hard skills

    • Working with a product itself- having hands on experience working with exchange- 3+ years
    • Strong background in Windows based operating systems and applications 3+ years
    • Strong trouble shooting and logical thinking 3+ years

     

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability

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