Beyondsoft Consulting

  • Technical Systems Analyst

    Job Locations US-CA-Torrance
    Job ID
    2018-4991
    # of Openings
    1
  • Overview

    The Technical Systems Administrator/Analyst will help support and track incidents for high-visibility, high-traffic web sites and consumer facing web applications reported by internal customers, business partners and vendors. 

    This is a junior to mid-level position that requires a solid foundation in process, testing, and incident management experience. If you are driven, passionate about technology, and ready to learn - we want to talk to you!

    Responsibilities

    • Support daily activities related to production operations and support of the client’s websites
    • Escalation of urgent problems requiring more in-depth knowledge to appropriate internal resources
    • Manage priorities, issues, communications, and progress productively
    • Resolve incidents, issues, and problems, alone and through collaboration with other members of the website application support team
    • Ensure all production incidents are recorded timely and accurately; communicate state of production to management
    • Assist with support documentation, and provide input into standard operation procedures
    • Provide on-call support as scheduled; position will require rotating 24x7 on-call support and off-hours maintenance work
    • Effectively collaborate with other members of the website application support team and their internal and external customers

    Qualifications

    • Minimum of two years related experience (recent Master's graduates encouraged to apply!)
    • BA/BS, or equivalent combination of education and experience is required
    • Previous experience with Microsoft Word and Excel is expected; with other Microsoft software and tools could be a plus. Experience with Google docs also a plus.
    • Effective interpersonal skills as well as excellent written and verbal communication
    • Ability to work independently and in a team environment
    • Ability to work under time pressures while maintaining a customer service attitude
    • Self- motivated with attention to detail
    • Experience in supporting an internal help desk will be a significant asset
    • Experience providing high level of support to Fortune 500 partners is desired.
    • Experience with RT Tracker, Peregrine, or other ticketing systems a plus
    • Experience with Amazon AWS, S3, CloudWatch, AppDynamics
      and other cloud monitoring tools
    • Knowledge or Experience with Unix/Linux/Apache/Jboss /Amazon AWS

     

     

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