Beyondsoft is a leading IT consulting and managed services provider specializing in consulting, product engineering, IT services and business process outsourcing. Beyondsoft combines business and technology experience to help clients successfully deliver on each of their web based initiatives.
We are looking for an experienced Technical Support Program Lead to join our team in Boise. Our Technical Support team provides enterprise-level consultations, resolving/triaging developer issues within the scope of the documentation, and formal training with developers. In addition, they assist in customer escalations and work with the R&D team to resolve technical issues.
In this role you will be the bridge between our Technical Support team and our client. You will work to understand/define the priority of projects, collaborate between sites, communicate with R&D as well as customers, analyze data, and represent the Technical Support team in meetings.
Local candidates only please.
Target employment start date: 4/1.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.